Terms of service

These Terms of Service (the “Terms”) are effective as of 20 May 2026 and were last updated on 20 May 2026.

These Terms form a binding legal agreement between you and Tek Ninjas Solutions LLC, a limited liability company organized under the laws of Texas, doing business as “Zinch” (referred to in these Terms as “Zinch,” “we,” “us,” or “our”).

By accessing or using the website at zinch.ai, any subdomain we operate, and any related content, communications, and interactive features (collectively, the “Site”), you agree to be bound by these Terms and by our Privacy Policy and Cookie Policy. If you do not agree, do not use the Site.

If you are accessing the Site on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, in which case “you” refers to that entity. If you do not have that authority, do not use the Site on behalf of that entity.

PLEASE READ THE “DISPUTE RESOLUTION” SECTION CAREFULLY. It includes a binding arbitration clause and class-action waiver that affect how disputes are resolved.

You may use the Site only if you:

• are at least 18 years old (or the age of legal majority in your jurisdiction, whichever is higher);
• have the legal capacity to enter into a binding contract under applicable law;
• are not barred from receiving services under the laws of the United States or any other applicable jurisdiction, including any country subject to a US embargo, and are not on any restricted-party list maintained by the United States, the European Union, the United Kingdom, or the United Nations.

By using the Site, you represent and warrant that you meet these eligibility requirements.

The Site is an informational marketing property. Through the Site, Zinch publishes content about its consulting and engineering services, including descriptions of the engagements we offer (Pilot, Production, and Platform rungs delivered on the Gemini Enterprise Agent Platform), the team, points of view, technical articles, and contact channels.

The Site does not itself deliver Zinch’s engagement services. Engagement services are delivered under separately executed Master Services Agreements, Statements of Work, and any related contracts between Zinch and the customer (collectively, the “Engagement Contracts”). The Engagement Contracts govern the scope, fees, deliverables, warranties, intellectual-property allocation, data handling, and liability framework for paid work. These Terms do not themselves create any engagement, payment obligation, or service commitment.

Information published on the Site, including case examples, architectural diagrams, performance figures, blueprints, and assessment results, is illustrative and intended for general information. It does not constitute a representation, warranty, or commitment with respect to any specific engagement. Outcomes, timelines, and metrics for a particular engagement are governed exclusively by the relevant Engagement Contract.

The Site does not currently require an account. Submitting a contact form, subscribing to a newsletter, or registering for an event is not an account and does not create one.

If we later introduce an account or gated portal, your use of that functionality will be subject to additional terms presented at sign up. You will be responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account, and you will notify us promptly of any unauthorized access.

Site content owned by Zinch

The Site and all of its contents, including text, images, graphics, diagrams, logos, audio, video, software, code, page layouts, design, and the overall look and feel (the “Site Content”), are owned by or licensed to Zinch and are protected by United States and international copyright, trademark, trade secret, patent, and other intellectual-property laws. Except where this section grants you a right, all rights are reserved.

Zinch grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and view the Site Content for your personal or internal business purposes, consistent with these Terms. The license does not include any right to copy, reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Site Content, except as expressly permitted in writing by Zinch.

Trademarks

“Zinch,” the Zinch logo, and other Zinch names, marks, and slogans displayed on the Site are trademarks or registered trademarks of Zinch or its affiliates. Other product and company names mentioned on the Site may be trademarks of their respective owners. Nothing in these Terms grants you a right to use any Zinch trademark without our prior written consent.

Open-source components

Portions of the Site rely on open-source software. The use of such components is governed by the applicable open-source licenses, which take precedence over any inconsistent provision of these Terms with respect to that component.

User submissions and license

When you submit information through the Site, including through the contact form, assessment intake, newsletter signup, or any interactive feature (collectively, “User Submissions”), you grant Zinch a worldwide, royalty-free, non-exclusive, sublicensable, perpetual license to use, store, reproduce, modify, and create derivative works of the User Submissions for the limited purposes of (a) responding to your inquiry, (b) operating and improving the Site, and (c) complying with legal obligations and internal record-keeping requirements.

You represent that you have all rights necessary to grant the license above and that the User Submission does not violate any third-party right or applicable law.

Feedback

If you provide Zinch with comments, suggestions, ideas, or feedback about the Site or our services (“Feedback”), you grant Zinch an irrevocable, perpetual, worldwide, royalty-free, fully-paid, sublicensable license to use, exploit, and commercialize the Feedback without restriction or compensation to you. Feedback is not confidential.

DMCA / copyright notices

Zinch respects the intellectual-property rights of others. If you believe content on the Site infringes your copyright, send a notice to our designated agent that includes the elements required under 17 U.S.C. § 512(c)(3):

• an identification of the copyrighted work claimed to have been infringed;
• an identification of the material claimed to be infringing, sufficient to permit us to locate it;
• your contact information (name, address, telephone, email);
• a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law;
• a statement under penalty of perjury that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf;
• your physical or electronic signature.

Send DMCA notices to our designated agent: Designated Agent for DMCA Notices, c/o Tek Ninjas Solutions LLC, 400 Stonebrook Pkwy, Ste 1103, Frisco, TX 75036, email legal@zinch.ai. We may forward your notice to the alleged infringer and may remove or disable access to allegedly infringing material in accordance with the DMCA. We reserve the right to terminate access for repeat infringers.

You agree not to use the Site for any unlawful purpose or in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use of the Site. Without limiting the foregoing, you agree not to:

• use any automated means (including bots, scripts, scrapers, or crawlers) to access the Site, except for search-engine indexers obeying our published robots.txt and acting in good faith;
• access the Site through any interface other than the one we provide, except as expressly authorized by us in writing;
• attempt to interfere with, compromise the integrity or security of, or decipher any transmissions to or from the Site;
• probe, scan, or test the vulnerability of the Site, attempt to breach any security or authentication measure, or conduct unauthorized security testing of any kind;
• reverse-engineer, decompile, or disassemble any portion of the Site or its underlying software, except to the extent applicable law expressly permits despite this limitation;
• submit false, misleading, or fraudulent information through the Site, or impersonate another person or misrepresent your affiliation with any person or entity;
• use the Site to send unsolicited communications, marketing, or chain messages, or to harvest contact information for any such purpose;
• transmit through the Site any virus, worm, trojan horse, or other malicious code, file, or program, or any material containing content that is unlawful, harassing, defamatory, threatening, obscene, hateful, infringing, or otherwise objectionable;
• use the Site to gather competitive intelligence for the purpose of building a competing product or service, or to copy any feature, function, or interface;
• attempt to gain unauthorized access to any portion of the Site, any other system or network connected to the Site, or any data transmitted through the Site;
• violate any applicable law, regulation, or rule of any governmental authority in connection with your use of the Site.

We reserve the right, but do not assume an obligation, to monitor activity on the Site, investigate suspected violations of these Terms, and take any action we deem appropriate, including denying access to the Site or reporting activity to law-enforcement authorities.

You are solely responsible for the User Submissions you provide through the Site, including their accuracy and legality. You represent and warrant that each User Submission:

• is accurate and not misleading in any material respect;
• does not infringe, misappropriate, or violate any intellectual-property right, privacy right, publicity right, or other right of any third party;
• does not violate any applicable law, contract, or fiduciary duty;
• does not include any unsolicited or unauthorized advertising, promotional material, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation;
• does not contain confidential information of a third party that you do not have authorization to share;
• does not contain sensitive personal information (including government identifiers, financial-account numbers, health data, precise geolocation, or biometric information).

We may remove or refuse to publish any User Submission at our sole discretion, including User Submissions that we determine, in our reasonable judgment, violate these Terms.

The Site may link to or include content provided by third parties, including third-party services, websites, products, advertising, analytics, and embedded media. Third-party content is governed by the terms of the respective third party. We do not control and are not responsible for any third-party content, services, products, or activities, and inclusion of a third-party link is not an endorsement. Your use of any third-party content is at your own risk and subject to the third party’s terms and privacy policy.

THE SITE AND ALL CONTENT, INFORMATION, MATERIALS, AND SERVICES MADE AVAILABLE THROUGH THE SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY LAW.

Without limiting the foregoing, Zinch and its affiliates, officers, directors, employees, agents, partners, and licensors expressly disclaim all warranties of any kind, whether express, implied, or statutory, including:

• implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and quiet enjoyment;
• warranties arising from a course of dealing, course of performance, or trade usage;
• any warranty regarding the accuracy, completeness, reliability, currency, or availability of any content on the Site;
• any warranty that the Site will meet your requirements, be uninterrupted, timely, secure, or error-free, or that defects will be corrected;
• any warranty regarding the security of any information you transmit through the Site.

Information on the Site, including case examples, performance figures, architectural diagrams, blueprints, and assessment results, is illustrative only and does not constitute professional advice or a commitment with respect to any specific engagement. Engagement outcomes, deliverables, and metrics are governed exclusively by the relevant Engagement Contract. You should not rely on Site content as a substitute for professional consultation with respect to your specific situation.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the exclusions above may not apply to you. To the extent a warranty cannot be disclaimed under applicable law, the warranty is limited to the minimum scope and duration required by law.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL ZINCH OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, arising out of or relating to your access to or use of, or inability to access or use, the Site or any content on the Site, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not Zinch has been advised of the possibility of the damage.

TO THE FULLEST EXTENT PERMITTED BY LAW, ZINCH’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED UNITED STATES DOLLARS (US$100) OR (B) THE TOTAL AMOUNT, IF ANY, YOU HAVE PAID TO ZINCH IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY FOR THE RELEVANT ENGAGEMENT.

The limitations in this section apply to the maximum extent permitted by law. They do not apply to:

• liability arising from gross negligence, willful misconduct, or fraud;
• indemnification obligations or intellectual-property infringement claims expressly set forth in an applicable Engagement Contract;
• liability for bodily injury or death caused by Zinch’s negligence;
• any liability that cannot be limited or excluded under applicable law.

You acknowledge that the limitations and exclusions of liability in these Terms are a material basis of the bargain between you and Zinch and that, but for them, Zinch would not provide access to the Site without charge.

Engagement-related liability is governed exclusively by the applicable Engagement Contract and is not limited or modified by this section.

You agree to defend, indemnify, and hold harmless Zinch and its affiliates, officers, directors, employees, agents, partners, and licensors from and against any claim, demand, liability, damage, loss, cost, or expense (including reasonable attorneys’ fees) arising out of or relating to (a) your access to or use of the Site, (b) any User Submission you provide, (c) your violation of these Terms, (d) your violation of any applicable law or any right of a third party, or (e) any negligent or wrongful act or omission by you in connection with the Site. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are obligated to indemnify us, and you agree to cooperate with our defense of those claims. You will not settle any matter without our prior written consent.

We may suspend or terminate your access to the Site at any time, with or without cause and with or without notice, including for any actual or suspected breach of these Terms or applicable law. You may stop using the Site at any time.

Upon termination, the licenses and rights granted to you under these Terms cease immediately. The following provisions survive termination: “Intellectual property,” “User-submitted content,” “Disclaimers,” “Limitation of liability,” “Indemnification,” “Governing law,” “Dispute resolution,” and any other provision that by its nature should survive.

These Terms and any dispute or claim arising out of or in connection with them (whether contractual or non-contractual) are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to the binding arbitration agreement below, the state and federal courts located in Collin County, Texas have exclusive jurisdiction over any judicial proceeding permitted by the “Dispute resolution” section, and you and we consent to the personal jurisdiction of those courts and waive any objection on the basis of inconvenient forum.

READ THIS SECTION CAREFULLY. It requires you and Zinch to resolve most disputes through binding arbitration on an individual basis rather than in court. It also limits the time during which a claim may be brought.

Informal resolution

Before initiating any formal dispute, you and we agree to use good-faith efforts to resolve the matter informally for at least 60 days. To begin informal resolution, send a written notice describing the claim, the relief sought, and your contact information to legal@zinch.ai. If we cannot resolve the matter within 60 days after receipt of the notice, either party may initiate arbitration under the procedures below.

Binding arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site that is not resolved through informal resolution will be resolved exclusively by binding, individual arbitration administered by the American Arbitration Association in accordance with its then current commercial arbitration rules. The seat of arbitration is Collin County, Texas. The arbitration will be conducted by one arbitrator. The arbitrator’s decision will be final and binding. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver

You and we agree to bring any dispute on an individual basis only, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. If a court or arbitrator decides that this waiver is unenforceable as to a particular claim or remedy, that claim or remedy (and only that claim or remedy) will be severed from arbitration and brought in court.

Carve-outs

The arbitration agreement above does not apply to:

• an individual claim that qualifies for small-claims court in the United States, provided it is brought and conducted only in such court;
• actions seeking injunctive or other equitable relief to prevent actual or threatened infringement, misappropriation, or violation of intellectual-property rights or breach of confidentiality obligations;
• disputes that cannot be made subject to a pre-dispute arbitration agreement under applicable law.

30-day opt-out

You may opt out of the arbitration agreement above. To opt out, send a written notice within 30 days after you first accept these Terms to legal@zinch.ai stating that you opt out of the arbitration agreement and providing your name, address, and a clear statement of opt-out. If you opt out, the arbitration agreement above will not apply to you; the rest of these Terms continue to apply.

Time limitation on claims

To the maximum extent permitted by law, any cause of action or claim you may have arising out of or relating to these Terms or the Site must be commenced within one (1) year after the cause of action accrues, otherwise that cause of action or claim is permanently barred.

We may modify these Terms from time to time. When we make material changes, we will update the “Effective date” at the top of these Terms and, where appropriate, provide additional notice (for example, a banner on the Site or an email to known contacts). The updated Terms will be effective when posted, or on the date stated in the notice. Your continued use of the Site after the updated Terms take effect constitutes your acceptance of the updates. If you do not agree, you must stop using the Site.

Zinch will not be liable for any delay or failure to perform under these Terms caused by an event beyond our reasonable control, including acts of God, natural disasters, fire, flood, earthquake, pandemic, epidemic, war, civil unrest, terrorism, government action, embargo, labor disturbance, internet or telecommunications failure, denial of service, or failure of a third-party service provider. Our performance will be excused for so long as the force-majeure event continues.

If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, that provision will be modified to the minimum extent necessary to make it enforceable or, if modification is not possible, severed from these Terms. The remaining provisions will remain in full force and effect.

You may not assign, transfer, or delegate these Terms or any of your rights or obligations under these Terms, by operation of law or otherwise, without our prior written consent. Any attempted assignment without consent will be null and void. Zinch may assign, transfer, or delegate these Terms and any of its rights and obligations without restriction. These Terms bind and benefit the parties and their permitted successors and assigns.

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. A waiver of any provision is effective only if in writing and signed by the party granting the waiver. No waiver of a breach is a waiver of any subsequent breach.

These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship between you and Zinch. Neither party has any authority to bind the other or to incur any obligation on behalf of the other.

The Site and any technology or information made available through the Site may be subject to United States and other applicable export-control and sanctions laws. You agree to comply with all such laws and agree not to export, re-export, or transfer, directly or indirectly, any technology or information from the Site to any country, person, or entity prohibited by those laws.

If you are a US federal-government end user, the Site is a “commercial item” as defined at 48 C.F.R. § 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as those terms are used at 48 C.F.R. §§ 12.212 and 227.7202. Use, duplication, or disclosure is governed by these Terms and the applicable Federal Acquisition Regulation or DFARS provisions.

These Terms, together with the Privacy Policy, the Cookie Policy, and any Engagement Contract you have signed with Zinch, constitute the entire agreement between you and Zinch with respect to the Site and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, written or oral, with respect to the Site. In the event of any conflict between these Terms and an Engagement Contract, the Engagement Contract controls with respect to the subject matter of that Engagement Contract.

Legal notices and questions about these Terms should be sent to:

• Email: legal@zinch.ai
• Post: Tek Ninjas Solutions LLC d/b/a Zinch, 400 Stonebrook Pkwy, Ste 1103, Frisco, TX 75036, Attn: Legal Department

For general inquiries, you can also reach us at hello@zinch.ai.